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Information Questions

Prequently asked questions

Does your shop operate on Weekends?

We operate Monday to Saturday.

How do I know that you guys are legit?

You can have a look at our Google reviews from customers who have purchased from us.

How do I create an account with PayCheap?

To register as a user, click MY ACCOUNT at the bottom of this page and then CREATE AN ACCOUNT.

We’ll need your full name, email address and a password that you will create.

What happens if I receive a faulty product?

We have a 7 day guarantee and a 3 months warranty, meaning if the product becomes faulty within 7 days on purchase then we refund you on the product cost but if the product is faulty within a period of 8 days to 3 months then we can only replace the faulty product.

How long does it take for me to receive my refund?

If your request for a refund is within the guarantee terms and conditions, we will process your request instantly. Bank deposit refund may take 2-3 business days for the funds to reflect in your account.

Credit card refunds, it depends on your bank’s payment processing times and payments; it could take 5-7 business days to reflect in your account.

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