Prequently asked questions
Does your shop operate on Weekends?
We operate Monday to Saturday.
How do I know that you guys are legit?
You can have a look at our Google reviews from customers who have purchased from us.
How do I create an account with PayCheap?
To register as a user, click MY ACCOUNT at the bottom of this page and then CREATE AN ACCOUNT.
We’ll need your full name, email address and a password that you will create.
What happens if I receive a faulty product?
We have a 7 day guarantee and a 3 months warranty, meaning if the product becomes faulty within 7 days on purchase then we refund you on the product cost but if the product is faulty within a period of 8 days to 3 months then we can only replace the faulty product.
How long does it take for me to receive my refund?
If your request for a refund is within the guarantee terms and conditions, we will process your request instantly. Bank deposit refund may take 2-3 business days for the funds to reflect in your account.
Credit card refunds, it depends on your bank’s payment processing times and payments; it could take 5-7 business days to reflect in your account.