01
Sign into your account
Sign into your account using the username and password you created when placing the order
02
Navigate to Return
Navigate to "My Returns" on your dashboard and select the second "My Returns"
03
New Return
Click on "Request New RMA"
04
Order to return
Select the order you wish to launch a return for and complete all the fields
05
Return request sent
Once the RMA is received we will be in touch
06
Cash refund
For all Returns for which the customer needs a cash refund, once the RMA is approved, the funds will be transferred into your PayCheap wallet.
07
Refund options
The customer is then required to request a payout into their account from the wallet or the funds can be used to make purchases from the website.